Reception cannot be on the phone and with a patient at once.
AI agents and automation for medical practices — handling overflow and after-hours calls, booking and rescheduling appointments, cutting no-shows with reminders, and routing anything clinical straight to your staff.
- Patient name captured
- Reason for visit captured
- Preferred time captured
The pattern
A clinic phone rings all day, and the person answering it is also checking patients in, taking payments and managing the waiting room. Calls go to voicemail during the busiest hours, which are also the hours new patients are most likely to call. Those calls do not come back.
No-shows compound it. Every empty slot is unrecoverable revenue and a patient who needed care, and the reminder work that would prevent it competes with the live queue at the desk. Recall lists sit untouched for the same reason.
Without
With an agent
The same enquiry, two paths. The difference is whether anyone was available to answer it.
What we build for medical clinics
Overflow and after-hours calls
Every call answered, including the ones that arrive while the desk is with a patient or the practice is closed.
Appointment booking and rescheduling
Live availability per practitioner, booked and changed by phone or chat, with confirmations.
No-show reduction
Reminder sequences with easy rescheduling, so an empty slot gets refilled instead of lost.
New-patient capture
Enquiries captured with the intake details you need, consistently, at any hour.
Recall campaigns
Due-for-follow-up patients contacted on schedule rather than when someone finds the list.
Practice information
Hours, location, parking, what to bring and insurance accepted — answered from content you approve.
Where the agent stops
This boundary is absolute. Neo handles scheduling and general practice information only. It does not answer clinical questions of any kind, and it is configured to recognise and escalate anything that sounds urgent.
- Symptoms, diagnosis and treatment questions
- Medication, dosage and prescription queries
- Test and imaging results
- Anything urgent — routed immediately, with an instruction to call emergency services where safety is involved
- Insurance authorisation decisions and billing disputes
- Any patient who asks to speak to a person
The typical build
Voice first, because that is where clinic volume is, with booking behind it and automation handling reminders and recall — everything written into your practice software. See all services.
Book a strategy call
Twenty minutes. We map where your enquiries are going today and tell you plainly whether this is worth building.