High-intent enquiries, comparison-shopped in an evening.
AI agents and automation for med spas and aesthetic clinics — capturing consultation enquiries the moment interest appears, booking against practitioner and room availability, and handling aftercare and rebooking.
Consultation — Thursday, 4:00 PM
Confirmation sent · Written to CRM
The pattern
Someone researching a treatment does it at night, on their phone, across four or five providers at once. The consultation is where the decision actually gets made, so the provider who gets that booked first has an enormous advantage — and the enquiry that waits for an overnight callback usually does not.
The other half is what happens after. Aftercare instructions, check-ins and rebooking prompts at the right interval are what turn one treatment into a client, and all of it is manual work that competes with treating people.
Without
With an agent
The same enquiry, two paths. The difference is whether anyone was available to answer it.
What we build for spas & aesthetics
Consultation capture
Enquiries answered on the website and phone at any hour, with the consultation booked in the same conversation.
Treatment information
What a treatment involves, how long it takes and how to prepare — from descriptions you have written and approved.
Practitioner and room booking
Scheduling that respects who is qualified for what and which room is free.
Preparation instructions
Pre-treatment guidance sent automatically ahead of the appointment.
Aftercare and check-ins
Post-treatment messages on your schedule, from your approved aftercare content.
Rebooking prompts
Interval-based prompts for treatments that need a course or a top-up.
Where the agent stops
Aesthetic treatments are medical procedures, and the agent is built to treat them that way. Neo describes and schedules. It never assesses.
- Whether a treatment is suitable for a particular person
- Skin, condition or medical assessments of any kind
- Contraindications, medication interactions and pregnancy questions
- Expected results for an individual
- Complications or adverse reactions — routed immediately to a practitioner
- Pricing beyond your published list, and package negotiation
The typical build
Chat and voice at the front because enquiries come through both, booking that understands practitioner qualification, and automation for preparation, aftercare and rebooking. See all services.
Book a strategy call
Twenty minutes. We map where your enquiries are going today and tell you plainly whether this is worth building.