The trial enquiry came in at nine. Someone answered.
AI agents and automation for gyms, studios, personal trainers and wellness coaches — answering trial and membership enquiries the moment they arrive, booking intro sessions, and re-engaging members who drifted.
Qualified · Contact saved · Appointment booked
The pattern
Fitness enquiries arrive when people are thinking about their health, which is evenings, Sunday nights and the first week of January. That is exactly when your floor staff are running classes and your front desk is checking people in. The enquiry that waits until Monday is usually an enquiry that has already joined somewhere else.
Retention has the same shape. A member who stops showing up is worth reaching in week two, not month three, but nobody has time to watch attendance and make those calls. The follow-up that would keep them is exactly the work that gets dropped when the floor is busy.
Without
With an agent
The same enquiry, two paths. The difference is whether anyone was available to answer it.
What we build for health & fitness
Instant enquiry response
Trial, membership and class questions answered on the website and the phone the moment they arrive, from your approved content.
Intro session booking
Assessments and intro sessions booked against the right trainer's live calendar, confirmed and reminded.
Trial-to-member sequences
Automated follow-up across the trial period so the conversion conversation actually happens.
Lapsed member re-engagement
Attendance-triggered outreach that reaches drifting members while they are still reachable.
Class and schedule questions
Timetable, capacity and location questions handled without pulling anyone off the floor.
Review requests
Automatic review prompts at the right moment after a good session.
Where the agent stops
Neo handles enquiry, information and scheduling. It does not give training, nutrition, medical or injury advice — those questions get a clear answer that a qualified person will handle it, and a booked conversation with your coach or practitioner.
- Training programme or exercise-technique advice
- Nutrition and supplement guidance
- Injury, pain or rehabilitation questions
- Medical clearance or fitness-to-exercise judgements
- Contract disputes, refunds and cancellation negotiations
The typical build
Chat on the website and voice on the phone, both booking into the trainer calendar, with automation handling trial follow-up and re-engagement — all writing into your CRM. See all services.
Book a strategy call
Twenty minutes. We map where your enquiries are going today and tell you plainly whether this is worth building.