A website that answers back.
Chat agents grounded in your own approved content that answer questions, qualify enquiries, collect contact details and book appointments against your live calendar — at two in the afternoon and two in the morning.
Qualified · Contact saved · Appointment booked
What it does
Most visitors do not fill in forms. They have a question — do you treat this, is there a class on Saturday, how much is a consultation — and if it is not answered in the moment, they leave and ask someone else. A chat agent answers it from material you have approved, then turns the conversation into a booked appointment or a qualified enquiry in your CRM.
The agent does not improvise. It works from a knowledge base built out of your service descriptions, policies, FAQs and intake scripts. Its scope is set during the build, so when a question falls outside it, the agent says so and collects details for a human follow-up rather than guessing at an answer.
How it works
- Visitor asks — a real question, in their own words, at whatever hour they are browsing.
- Answers from your content — grounded in approved material, not generated from general knowledge.
- Qualifies — the routing questions you would ask, asked the same way every time.
- Books or hands off — into the live calendar, or to a person with the context attached.
- Logged to CRM — one record per enquiry, with the full conversation history.
What it handles, and where it stops
Scope is agreed before the build starts, and you review test conversations before anything goes live.
Neo handles
- Questions about services, hours, location and process
- Qualification on your criteria
- Contact capture into the CRM
- Booking against live availability
- After-hours and weekend coverage
- Consistent intake on every conversation
Routed to your team
- Anything clinical or treatment-specific
- Pricing beyond what you have published
- Complaints and disputes
- Anything outside the approved knowledge base
- Any visitor who asks for a person
Where it fits
Health & Fitness
Answers class, membership and trial questions; books an intro session before the visitor closes the tab.
Medical Clinics
Handles new-patient questions, insurance and hours; books appointments; routes anything clinical.
Spas & Aesthetics
Explains treatments from your approved descriptions and books consultations, without advising on suitability.
Works alongside
Usually paired with Appointment Booking Systems and CRM & Platform Integrations.
Book a strategy call
Twenty minutes. We map where your enquiries are going today and tell you plainly whether this is worth building.