Every call answered. Including the one at nine at night.
Neo picks up your phone in natural spoken conversation — after hours, during overflow, or while your team is with a client — captures who is calling and why, triages urgency and books appointments.
- Name captured
- Reason for call captured
- Preferred time captured
What it does
The phone is still how most people book a clinic, a class or a treatment. It is also the channel most likely to go unanswered, because the people who should pick up are treating, training or consulting. A voice agent answers in a natural voice, understands what the caller needs, and does the next thing: books, routes, or takes a message with the details that actually matter.
It runs on the same knowledge base and integrations as the chat agent, so a caller and a website visitor get consistent answers and both end up as proper records. It is not a phone tree. There are no menus to press through, and it can be configured for inbound calls, outbound follow-up, or both.
How it works
- Call arrives — any hour, any volume, including overflow when every line is busy.
- Neo answers — natural conversation in your tone, from content you have approved.
- Captures and triages — name, reason, urgency, preferred time, against your rules.
- Books or routes — into the live calendar, or to the right person for anything clinical.
- Logged to CRM — with the call summary attached to the contact record.
What it handles, and where it stops
This section matters more than the feature list. An agent that does not know where to stop is a liability in a clinic or a spa.
Neo handles
- After-hours, weekend and overflow calls
- Caller identity and reason for calling
- Urgency triage against rules you define
- Appointment booking, rescheduling and cancellation
- Outbound recall and follow-up campaigns
- Directions, hours, parking and general practice information
Routed to your team
- Anything clinical — symptoms, diagnosis, medication, treatment suitability
- Medical emergencies, with an immediate instruction to call emergency services
- Complaints, billing disputes and refund requests
- Anything outside the approved knowledge base
- Any caller who asks to speak to a person
Where it fits
Health & Fitness
Trial and membership enquiries answered during peak class hours; sessions booked without pulling a trainer off the floor.
Medical Clinics
Front-desk overflow and after-hours calls handled; appointments booked and rescheduled; clinical questions routed to staff.
Spas & Aesthetics
Consultation bookings captured the moment someone calls; treatment suitability questions routed to a licensed practitioner.
Works alongside
Usually paired with Appointment Booking Systems and CRM & Platform Integrations, and with AI Chat Agents so phone and web give the same answers.
Book a strategy call
Twenty minutes. We map where your enquiries are going today and tell you plainly whether this is worth building.